With the rise in challenges and software or SaaS that is growing like anything, digital transformation drives the need for a lot of change and challenges associated with the adoption. There are a lot of discussions about the technology landscape, what’s happening, why those changes are occurring, what that means for you, and change management.
Is the digital transformation or change management path putting your organization in a hard spot?

Digital Transformation – A necessary adoption

When it comes to digital transformation and the reasons why companies do it, it’s all about increasing revenue, lowering operating expenses, or increasing staff productivity. Those objectives are innovative, and achieving them is difficult and time-consuming. So, any change, no matter how tiny or great, is something that all of us as humans are resistant to, and we all have various sensitivities to it. The second requirement is that everyone recognizes that change is required, else, we would remain stuck. We’ll still have to rely on paper and pen instead of computers. As a result, the transformation must continue. It must continue in today’s turbulent climate where everything is changing and we must adapt.

Changing Technology Landscape

Having said that, 70 per cent of digital transformation projects fail due to a lack of appropriate post-implementation change processes around implementing these new initiatives. And, McKinsey states, that the most crucial factor in their failure is employee opposition. It’s not unusual. So, now that we’ve identified how to engage and influence people so that they can embrace digital transformation, what do we do? People’s largest difficulty is change weariness, there’s too much to do in too little time.

Increased software consumption

Looking at the landscape and what’s going on, software, in general, has been deployed meaningfully in large enterprises. A relatively tiny corporation, a 2000-employee company has 288 internal software programs and spends roughly $4 million each year on them, with a 50 per cent raise every two years. So there’s a lot of spending and expansion going on. That is to say, new technologies continue to enter the market. Gartner estimates that an individual employee at such a company must acquire and master 14 distinct technologies on average.

Software complexity

So, if an employee joins a company, he’ll need to master 14 skills in general. That’s a lot, especially when organizations are increasing by 50% of their tech stack every two years. So how do people deal with that? And how organizations can really empathize with employees, it’s a lot of change very quickly.

Challenges faced by Change leaders

Dealing with Digital Adoption Challenges

Scaling Digital Transformation with DAP

Digital Adoption Platform helps enterprises achieve digital transformation success by delivering more robust and intuitive software training to improve usage and adoption. It overlays an application to provide real-time contextual guidance. Fortune-500 companies are leveraging Whatfix to effectively onboard, train, and support users on the applications they are deploying to drive digital transformation success.

Digital Adoption Platform

Digital Adoption platform can assist you in onboarding a new user to a software application, providing them with a step-by-step guide to achieve the required goal through walkthroughs, real-time personalized support with knowledge, and encouraging the adoption of new features for any new application. Furthermore, a digital adoption platform is an immersive layer that sits on top of any program and assists users in achieving technical dominance over it.

Let’s pretend the digital transformation is complete. You have done everything possible to ensure maximum acceptance. And once you achieve that, cost-cutting becomes obsolete, because people aren’t interested in cost-cutting if the product is performing well, and the culture and behaviour surrounding individual training become obsolete as well. When you achieve success, the lack of group cohesiveness fades away as well. As a result, a successful adoption solves several problems. Most importantly, it improves the success of your digital transformation.


Author

Vispi Daver serves as Chief Revenue Officer at Whatfix, where he previously served as Board Member. Vispi Daver serves as Venture Partner at GSF India. He served as a Board Member at Revionics and Browntape Technologies. Previously, he served as a Partner at Sierra Ventures. Vispi has a strong understanding of the software ecosystem and helps organizations solve their technology adoption problems.