With the rise in challenges and software or SaaS that is growing like anything, digital transformation drives the need for a lot of change and challenges associated with the adoption. There are a lot of discussions about the technology landscape, what’s happening, why those changes are occurring, what that means for you, and change management.
Is the digital transformation path putting an organization in a hard spot?
When it comes to digital transformation and the reasons why companies do it, it’s all about increasing revenue, lowering operating expenses, or increasing staff productivity. Those objectives are innovative, and achieving them is difficult and time-consuming. So, any change, no matter how tiny or great, is something that all of us as humans are resistant to, and we all have various sensitivities to it. The second requirement is that everyone recognizes that change is required, else, we would remain stuck. We’ll still have to rely on paper and pen instead of computers. As a result, the transformation must continue. It must continue in today’s turbulent climate where everything is changing and we must adapt.
Having said that, 70 percent of digital transformation projects fail due to a lack of appropriate post-implementation change processes around implementing these new initiatives. And, McKinsey states, that the most crucial factor in their failure is employee opposition. It’s not unusual. So, now that we’ve identified how to engage and influence people so that they can embrace digital transformation, what do we do? People’s largest difficulty is change weariness, there’s too much to do in too little time.
Looking at the landscape and what’s going on, software, in general, has been deployed meaningfully in large enterprises. A relatively tiny corporation, a 2000-employee company has 288 internal software programs and spends roughly $4 million each year on them, with a 50 percent raise every two years. So there’s a lot of spending and expansion going on. That is to say, new technologies continue to enter the market. Gartner estimates that an individual employee at such a company must acquire and master 14 distinct technologies on average.
So, if an employee joins a company, he’ll need to master 14 skills in general. That’s a lot, especially when organizations are increasing by 50% every two years. So how do people deal with that? And how organizations can really empathize with employees, it’s a lot of change very quickly.
Digital Adoption Platform helps enterprises achieve digital transformation success by delivering more robust and intuitive software training to improve usage and adoption. It overlays an application to provide real-time contextual guidance. Fortune-500 companies are leveraging Whatfix to effectively onboard, train, and support users on the applications they are deploying to drive digital transformation success.
Digital Adoption platform can assist you in onboarding a new user to a software application, providing them with a step-by-step guide to achieving the required goal through walkthroughs, providing real-time personalized support with knowledge, and encouraging the adoption of new features for any new application. Furthermore, a digital adoption platform is an immersive layer that sits on top of any program and assists users in achieving technical dominance over it.
Let’s pretend the digital transformation is complete. You have done everything possible to ensure maximum acceptance. And once you achieve that, cost-cutting becomes obsolete, because people aren’t interested in cost-cutting if the product is performing well, and the culture and behavior surrounding individual training become obsolete as well. When you achieve success, the lack of group cohesiveness fades away as well. As a result, a successful adoption solves several problems. Most importantly, it improves the success of your digital transformation.
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