The latest episode of the Digital Adoption Show features Shreya Srivastava, Customer Success Manager at Whatfix, and Katie DaCosta on 3 ways to create performance-driven cultures through transformational learning strategies.
12:03 -What is that one thing you did differently while you have managed teams and the key focus area you always had an eye on?
- Being a manager and a leader is really hard work. It’s even harder when you have to manage global teams working remotely across multiple time zones. So one of the really important pieces was to be culturally aware and be timezone sensitive
- Also, language and interpretation are other considerations, which the whole team has to be aware of, sometimes someone says a phrase or they say a word, and it’s just interpreted the wrong way. And there’s confusion over it, but we’ll laugh about it, explain it, and learn from it
- And Data should be the key focus area of L&D personnel. It tells us what we need to go after, and what, Who and why we need to develop for. Also help us to understand how well we’re supporting and improving the skills of the organisation and ultimately, the performance of the organisation
20:48 -As you hail from the L&D team and are also pretty much aware of DAP/Digital Adoption Platform, what do you feel would be your top 3 objectives that you would like to share with the audience?
- Performance is absolutely crucial for learning and development teams so that the business can deliver quicker, and have employees who can take on projects quicker and they can make a positive impact
- So learning and development teams need to think about what is needed for effective competence and performance, and they’re not gonna get that by delivering great big long training classes. So they have to think differently
- So Learning teams should be looking to see how we can embed learning into the flow of work to help performance on the job. It could be things like embedded tips, guides, mini demonstrations, podcasts, videos, or coaching. And a key consideration is also to look out for an easy way for our employees to actually access this content
- Also partnering with IT teams and product teams is really important so that the learning teams can actually start to embed learning in the portals and tools. And embed performance tools like Whatfix can really help in this as well
- In addition, learning and development teams need to solve and close the right learning and performance needs. They can do this by understanding the ongoing challenges and issues, employees and the business is having, which impact business performance and plan and implement training accordingly
25:42 -What blending learning means to you and how beneficial do you think it is for the long-term success of any organization?
- Digital Learning is pretty much thought of as kind of linear or path based, it can even be thought of as less flexible. But it’s much more if it’s done right. the whole concept of digital learning is delivered by technology, It can be a course, an interactive PDF, a video business simulation, a podcast, or an Online Social Forum
- She mentioned “For Me, and My teams, it was really around making use of technology from a development or accessibility viewpoint, from a platform or a Knowledge Hub, or a specific product. So digital learning can really enable that quicker integration into work, and it can be modular, so it provides more choice, it can be a time saver.”
- On the other hand, classroom learning can also make use of technology, but it’s typically delivered live. And it takes the learner out of their working day, which is not ideal for any business. And then when we started talking about blended learning, this whole piece comes alive. It also includes digital, but it uses many other delivery formats. Blended learning pretty much covers the focus on how we learn effectively, It brings other learning mediums into the mix, like social collaboration, q&a, forums, virtual classrooms, mentoring, coaching, and on-the-job learning stretch projects
Listen to the episode now!
Katie DaCosta is an International Learning Leader & Founder of Purple Nyx consulting. She is a collaborative and forward-thinking Business Leader and Strategist across Learning, Organisational development and Diversity, Equity & Inclusion (DE&I) Having worked across Global technology and service organisations.