Some of the common pitfalls that you can actually avoid in your BCP planning in the business continuity planning are, assuming, or making assumptions that your team members know their roles.
Each and every one of us makes these assumptions, right? It’s quite challenging to get to that level and have your own team member realise what exactly they would require from any other sources in the organisation in order to continue with their function, stay productive, and provide the same level of output. It takes a lot of time to figure that out, therefore you definitely need to be someone who has performed the same task that the person you’re going to replace has done. Zooming in and reaching out to as many people as we can. Now, just because everyone is on a call, it might look as though we’ve taken care of our communication. However, it still does not take the place of the informal, you know, a, we call it cool water cooler conversation as well, communication that your team has during one-on-one meetings, over lunches, during team outings, and so forth. Now, all of that cannot be condensed into a daily catch-up of 20 or 30 minutes, correct? Because of this, I don’t really believe that having zoom or being able to speak with 20 people at once for 20 minutes will have much of an impact on how things are communicated.
You also have to hope that your strategy will proceed as planned, which I don’t really believe will have that much of an impact. And you can now understand why. Right? Considering that your plans are based on your understanding of what the majority of the team members are expected to do rather than how they really execute it. The discrepancy between what we believe they do and what they actually do is therefore evident. And finally, there will undoubtedly be some serious infrastructure problems. For example, many organisations just aren’t set up to allow employees to work remotely because they lack the proper facilities and internet.
Some of the things that we’ve observed include, of course, traditional stats that show that many employees prefer learning at their own pace, they do prefer studying within the app at the time of need, and genuine learning occurs through practice and informal channels. Right now, none of these will be applicable anymore. Then you realise that 20% of your average workdays are spent looking for pertinent information, am I right? We want to concentrate on this one. As a result of this 20 per cent, one day every week is essentially squandered on gathering information or looking for pertinent information so that you can use your applications and be productive. Keep in mind that you are at work throughout this time, right? You have people working around you, and maximum Environmental Assistance with low distractions; this is an office setting. Now, when you remove your employees from this setting and place them in their home setting where they are working remotely, of course, this number will increase even further because you can now easily get distracted not only by things that are happening in your home and surrounding but you’ll get easily distracted even with things like YouTube because just by being on YouTube, you can easily get distracted.
One of the most important suggestions based on Gardner’s research from the previous year was to leverage digital adoption platforms to overlay technology and deliver all of the support your end users require in one location. Thus, you’re doing well to save time. And with the technology we have available, we can let your end users do tasks at their own pace. For example, if they are mid-task and need to attend to a child, a pet, or anything else, they can always return to the application and pick up where they left off. Because you will be able to support them in doing just that depending on the knowledge, settings, and content you develop using what is appropriate. Naturally, what we’re doing here is remotely onboarding your users. Therefore, if you’re growing, bravo, congrats on adding additional team members. You can utilise Whatfix to onboard people remotely, and we’ll see this in action when we teach people remotely and make sure they have access to all the support they need in the application. All of your current users will find change management to be a major concern.
Aim to target your audience within your team so that you can convey precisely what you need to use a variety of tools and ensure that there are no echo chambers and that everyone understands what has been said from a single source. Now that all of these aspects are going to be manageable, I want to make sure you understand how we can help you with some of the modules and tools as well. Right. Therefore, what you see on the screen at this time is what is being used in conjunction with the Salesforce Lightning environment.
Someone new to the organisation might not know exactly where to go or what resources are available, but they can find this information in one place within the app itself. Therefore, you can basically embed a great, straightforward film into an onboarding pop-up, where the end user may watch it right there as well. To start the walkthrough itself, they click on Let’s get started. As a result, you are currently guiding them as they use their applications. You proceed and, let’s say, just carry out the instructions. You can briefly touch on the fact that remote training is also an option in this situation and that you do have some sort of walkthroughs you can bring in there was touch this widget. This particular module functions as a small internal LMS. Because depending on the staff member you want to target—someone who wants to take advantage of the application’s opportunities—you can have a varied set of duties. As you can see, it will provide us with opportunities that are related.
The large module that, in my opinion, will be most important for productivity is the self-help section you can see on the right side of the screen; nevertheless, what you’ve seen up to this point is more about onboarding and training. We also offer a self-help module that you can use to make sure that your ongoing processes are handled and that you have a resource you can use to get started on what you want to do in the programme. And as you can see, simply bringing this up displays a library of content. It might be a straightforward walkthrough that aids in the creation of an opportunity. As you can see on the screen, it directs me as I complete certain tasks. As you can see, reminders are an option to ensure excellent data hygiene. though your users are preoccupied.
They will still be able to ensure that they are entering the correct information even though they are working from home and likely don’t have enough time due to the prompts and last-minute last mile prompts that you have set up for them. Right so you can explain the format, you can actually have a URL embedded right here that can take them to some other source where they can enter the correct information. So it really just involves building up walkthroughs, smart tips, etc.
Let’s imagine you have a SCORM tutorial that you want to link to and you want to make sure that people can view it. So you can always add a link, add movies, etc., or do either of those things. So, for instance, the videos you see right now were also created for you by Whatfix. Right, so Whatfix can make a video for you because, you know, when you create a walkthrough or flow with Whatfix, we’ll create five various formats of content, one of which is a video. There’s also, of course, downloadable PDF and SCORM compliant, and we’ll also create five other formats.
You have compatible articles and slideshows in addition to a hot URL that can direct your end users directly to the system. The concept behind this is that since everyone learns in a different way, we want to ensure that your team has access to everything they require in a variety of forms. And the idea is that you should make sure that everyone has the choice that best suits their needs.
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