Change management is it an art, science or both? Whatever your opinion successfully taking people on the journey from the Current to the Future vision or operating model is fundamental to successfully achieving the desired business outcomes. We have all read about the failures of transformation programs to deliver the expected outcomes and the reasons for this, yet these failures keep repeating themselves.
Some of the reasons for failure are related to technology but most are ultimately related to managing the people's journey. With the pace of change accelerating, the many different people generations in the workforce, new ways of working, and the advent of a myriad of new technologies, should the way we approach change management and the tools we use change? What should we do differently to increase the success of Business Adoption? Can we learn from the ongoing Covid-19 pandemic?
Successful change management requires innovative use of technology, data, and insights to move from being a “rearview mirror” activity to a predictive capability that not only improves the day 1 experience but embodies sustained change through continuous improvement. Brian shares his point of view and experiences on embracing this new paradigm.